Support and billing help

If a verification message has not arrived, check your spam folder and confirm the email address shown in Account. You can request another verification message from Account. If delivery is unavailable, try again later or contact support using your account email address.

For a sign-in issue, include the sign-in method you used, the approximate time and the error shown on screen. A screenshot can help; remove private information before sending it.

You can review your balance and manage an existing subscription through Account, including payment methods, invoices and cancellation. Canceling a subscription stops its next renewal; it does not itself request a refund for a previous payment.

Use Cancel subscription to submit a cancellation declaration, or Withdraw from contract for withdrawal information and its submission form. These forms are available without signing in and provide a saved receipt. You can also email support with your account email, purchase date, amount and receipt or transaction reference to ask about a charge or request a refund. Do not send full card details.

Your applicable statutory rights remain unchanged. This support guidance does not impose a new refund deadline or require you to waive a right of withdrawal, refund or remedy.

Include the request or generation identifier, selected model, approximate submission time and the error shown. Avoid submitting the same request again while its outcome is uncertain, because the provider may still be processing it.

A credit reservation or a return of unused generation credits is separate from a refund of a card payment. Returned monthly credits retain their original allowance expiry, as described in the Terms of service.

Use Privacy requests to submit a request for access/export, account deletion or another privacy right and download a receipt. The signed-in form uses your account identity. If you cannot sign in, contact support using your account email where possible. Identity verification may be needed before account information is disclosed or changed.

Clearing cookies, uninstalling the app or disconnecting a sign-in provider does not delete information already held by Aelix. The Privacy policy describes the controls currently available in the app.